Q: How long does shipping take?
A: Most orders arrive within 7–14 business days. We ship from our fulfillment partners as quickly as possible and you'll receive a tracking number within 24–48 hours of ordering.
Q: Do you offer free shipping?
A: Yes! All orders over $35 qualify for free standard shipping.
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you or your dog aren't happy with your purchase for any reason, contact us at support@fureverfindspets.com and we'll make it right.
Q: Are your products safe for dogs?
A: Absolutely. We only carry products that meet safety standards and are suitable for dogs. When in doubt, we always recommend consulting your veterinarian.
Q: My order hasn't arrived — what do I do?
A: First, check your tracking link (sent via email). If your order is significantly delayed, reach out to us at support@fureverfindspets.com and we'll investigate immediately.
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 12 hours of being placed. After that, they may already be in fulfillment. Email us ASAP and we'll do our best.